Participant Complaint & Dispute Resolution

This policy outlines the process for reviewing and resolving complaints and disputes related to the “Foundations of Social Justice in Counseling” program offered by The Institute for Liberatory Practice. The goal is to ensure that participant concerns are addressed fairly, consistently, and promptly, promoting a positive learning environment. This policy applies to all participants enrolled in the “Foundations of Social Justice in Counseling” program and all other programs offered by The Institute for Liberatory Practice. It includes issues related to program content, delivery, presenter performance, and compliance with Continuing Education Provider Policy requirements.

1. Submission of Complaints

Participants may submit complaints or disputes in writing to the designated program administrator (Dr. Tee Williams) via email at support@liberatorypractice.co or by mail to:

Dr. Tee Williams
The Institute for Liberatory Practice
10685-B Hazelhurst Dr. # 40166 | Houston, TX 77043

Complaints should include:

      • Participant’s full name and contact information
      • A detailed description of the issue, including relevant dates and sessions
      • Any supporting documentation or evidence

 

2. Acknowledgment of Receipt

Upon receipt of a complaint, the Institute for Liberatory Practice will acknowledge the complaint within five (5) business days, confirming receipt and outlining the next steps in the review process.

 

3. Review Process

The program administrator will review the complaint and, if necessary, forward it to the relevant personnel or presenters involved. The review process will include:

      • An assessment of the complaint details
      • Consultation with involved parties (e.g., presenters, administrative staff)
      • Review of relevant program documentation (e.g., agendas, learning materials, evaluation forms)

 

4. Resolution Process

The Institute for Liberatory Practice will aim to resolve the complaint within 30 days of receipt. Potential resolutions may include:

      • Clarification of program content or policies
      • Providing additional resources or support
      • Offering alternative learning options or make-up sessions
      • Issuing refunds or partial refunds in accordance with the refund policy
      • Other remedies as appropriate to the situation

 

If the complaint involves a violation of policies, Liberation Pathways will report the issue as required.

 

5. Communication of Resolution

Once a decision is made, the participant will receive a written response detailing:

      • The findings of the review
      • Actions taken to resolve the issue
      • Any additional steps for the participant, if applicable

 

6. Appeals Process

If a participant is not satisfied with the outcome, they may submit an appeal in writing within 14 days of receiving the resolution notice. Appeals will be reviewed by an independent committee within The Institute for Liberatory Practice, and a final decision will be provided within 30 days.

 

7. Confidentiality and Record Keeping

All complaints and related communications will be treated as confidential. Records of complaints, investigations, and resolutions will be maintained securely for a minimum of five (5) years in compliance with Policy Section C.10.

For further questions or to submit a complaint, please contact:

Dr.Tee Williams
Institute for Liberatory Practice
10685-B Hazelhurst Dr. # 40166 | Houston, TX 77043
contact@liberationpractice.co | 626-630-2804